How we de-risked a GenAI chatbot by Simon Hamilton Ritchie
Scott Logic
JULY 26, 2023
The theory was that the bot would be able to interact with the bank’s systems and with the user so as to enrich the bank’s understanding of the customer and connect them to the most suitable products and services. Not all of the data needs to be sought from the customer. The Knowledge Graph can pull data from other systems.
Let's personalize your content