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Why Legacy CCM Systems Are Costing You Customers and Employees

Precisely

Key Takeaways Legacy CCM systems are damaging to customer satisfaction and employee productivity and are no longer sustainable. The problem might lie in the legacy technologies your business still relies on – and the answer can be found in customer experience platforms (CXP). Overwhelmed customer service teams. Frustrated customers.

Systems 52
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Building end-to-end security for Messenger

Engineering at Meta

We are beginning to upgrade people’s personal conversations on Messenger to use end-to-end encryption (E2EE) by default Meta is publishing two technical white papers on end-to-end encryption: Our Messenger end-to-end encryption whitepaper describes the core cryptographic protocol for transmitting messages between clients.

Building 144
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Insurance Organizations Depend on the Quality of Their Data

Precisely

The top quartile, in contrast, reported better results, which were supported by better processes and technology. Top performers are much more likely to use technology systems to validate addresses and other geographic data points. Scalable Data Quality Systems Drive Profitability These findings should not come as a surprise.

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How to Accelerate Digital Adoption and Reduce Costs with Better Customer Communications

Precisely

It’s about more than technology – it’s about a strategic overhaul that connects every touchpoint with your customer. The issue for many financial services organizations is that technology, data, and business silos often stand in the way of fuller, faster digital adoption.

Retail 59
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P&C Insurance: Optimize Your Onboarding Experience

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For companies struggling with legacy technology and disparate systems, that can be a challenge to deliver. According to research firm Verint, 46% of companies cite legacy systems as the single most significant barrier to providing a unified digital customer experience (CX). Read this white paper to learn more.

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Do You Manage Your Data Debt Alongside Your Technical Debt?

The Modern Data Company

Like technical debt, data debt represents the liability accrued over time by inefficient and outdated methods and technologies for handling corporate data. It is important to note that data debt has methodological and technological components. Data management technologies grow old and out of date.

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Accelerate Digital Transformation with Hyperautomation

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Hyperautomation is the practice of automating as many processes as possible across an entire organization as quickly as possible, using a combination of tools, systems, and techniques. Digital transformation leverages data and new technologies to drive value through innovation and efficiency. Interested in learning more?